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Service Assurance
Our Service Assurance (SA) methodology is a set of consistent processes to ensure the completeness and high quality of project deliverables and work products. Our SA methodology requires participation and buy-in from client stakeholders with mutually agreed upon performance criteria.
Our Service Assurance (SA) Methodology goals are to:
- Leveraging "lessons learned" from past experiences.
- Provide a set of unambiguous processes for defining roles and responsibilities; evaluating the quality of delivered product/solution; defining the activities necessary to ensure services meet agreed requirements and defining criteria for auditing performance
- Ensure project deliverables meet performance criteria and achieve pre-defined quality goals established by client
- Iteratively improve the quality of future deliverables by incorporating feedback from past projects